Thank you for shopping with us! We are committed to delivering your beauty products safely and as quickly as possible.

Order Processing

• Orders are processed within 1–5 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During promotions or peak seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

• Cairo & Giza: 1–3 business days.
• Other Governorates: 2–5 business days.

Delivery times are estimates and may vary depending on your location and courier operations.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery location.

Free shipping may be available during special promotions or for orders above the minimum purchase amount displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation message with your tracking information (if available).

Delivery Information

Please ensure your shipping address and contact information are correct before placing your order. We are not responsible for delays or failed deliveries due to incorrect or incomplete information provided by the customer.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 48 hours of receiving your order. Include your order number and clear photos of the package and products so we can assist you promptly.

Shipping Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to weather conditions, public holidays, courier issues, or other circumstances beyond our control.

If you have any questions regarding your order or shipping, please contact our customer support team. We are always happy to help.